The TSM Solutions story.
Taryl Massie founded TSM Solutions after spending the previous eight years in the construction industry. He is married to his wife, Suzanna, and together they have four beautiful children: Ada, Lou, Vera, and Mabel. He truly values his time with friends and family—especially the time he gets to spend with his kids.
He enjoys mountain biking, traveling, and meeting new people, and looks forward to the opportunity to meet you. At the end of the day, his goal is simply to help in any way possible. You’ll come to find that he lives by the motto:
“If there’s a will, there’s a way!”
Taryl launched TSM Solutions in September 2022 with one idea in mind: to improve the way small businesses in the construction industry communicate with their clients. After spending the first eight years of his career working closely with customers, he noticed a consistent theme: communication.
This topic came up frequently while sitting at clients’ kitchen tables discussing potential home projects. He would often ask about their past experiences with other providers, and regardless of whether those experiences were positive or negative, he followed up with one key question: “If there was one thing that could have been done differently to improve your experience, what would it be?” The answer, 80–90% of the time, was communication.
Clients wanted clearly scheduled dates and times, a better understanding of the scope of work, and the ability to easily reach their provider when questions or concerns arose, rather than being sent to voicemail and waiting 48–72 hours for a response. At TSM Solutions, he and his team strive to enhance the client experience one interaction at a time by prioritizing clear, consistent, and responsive communication.
Meet the TSM Solutions team.
Andy
Client Success Advisor
Andy brings an ever-positive attitude and a true “we can do it” mindset to every client interaction, consistently delivering a high level of satisfaction all across the board. His resilience and perspective, shaped by being a proud kidney transplant recipient, fuel his appreciation for people and make him especially committed to helping others. His favorite food? Tinaktuk, a comfort dish from Guam with ground beef, green beans, cherry tomatoes, and onions, simmered in coconut milk with lemon juice and served over rice.
Judy
Team Lead
Judy takes tremendous pride in making things easy for clients, understanding that they are busy out in the field. Every day, she ensures calls are handled efficiently, keeps schedules organized, and make sure that customers are well taken care of, recognizing that her role reflects directly on her clients’ companies. Judy and her husband, Josh, have three children: Joshua, Josalyn, and Jonathan, who mean everything to her. She values the time they spend together and enjoys creating memories through family adventures.
Taylor
Client Success Advisor
Taylor feels the most fulfilled when she is helping people, and prides herself in making every client feel seen and heard. Her detail-oriented approach to every task means that nothing falls through the cracks. When she isn’t at her desk, she is most likely flying across the world, or surrounded by wildflowers in her garden.
Patrick
Automation Specialist
Patrick enjoys solving problems and turning complex technical challenges into efficient automations, allowing the rest of the team to focus more on daily operations and high level decision-making. He likes to unwind with his vinyl collection, particularly music from James Taylor and Coldplay, and loves fresh salmon sashimi!
Fact: 68% of consumers would pay more for products or services from a company with good customer service.
Source: Forbes
