You’ve heard it from us, now hear it from our clients.
“Working with TSM Solutions has been a game changer for my business, and answering the phones is just the tip of the iceberg. The biggest thing for me is the consistency. I know that my customers are always taken care of professionally, and nothing ever falls through the cracks. I get compliments all the time, and it makes both me and my company look good. And it’s so much more than just answering the phones—they handle all the follow-up and administrative details without me even thinking about it, which takes a huge weight off my shoulders. I never have to worry about missing calls or how my customers are being treated, because I know TSM has it handled. And from a cost standpoint, the value is incredible! There is no way I could hire and train someone in-house to match what they provide. Overall, I have nothing but good things to say! They’ve been an incredible partner for my business.”
— Mark, Owner of
“By TSM Solutions answering my phone calls and setting my calendar for sales and service appointments, I am able to focus more of my time on my business operations and future growth. This way my employees can see that there is no stress at the top and that they know and can tell better things are coming to make the company a better place to work. I would recommend TSM Solutions to others, especially small businesses like mine. In fact when people ask me about using a call answering service, I instantly start telling them that this has been by far the best business decision so far I have made.”
— Matt, Owner of
“Before working with TSM, I was juggling service calls, installs, and trying to answer the phone at the same time. Inevitably, calls would get missed or delayed, especially during busy HVAC seasons, and follow-ups weren’t always consistent.
Since bringing TSM on, the biggest win has been capturing more inbound calls and turning them into scheduled jobs. Every call is answered, customers get scheduled quickly, and follow-ups are handled after the job is complete. That’s improved our booking consistency and overall customer experience.
Day to day, it’s taken a lot off my plate. I can stay focused on installs and service work without constantly stopping to manage the phone. It’s made the business run more smoothly and feel more professional from the customer’s perspective.”
— Kevin, Owner of
I hired TSM to help my business with answering phones and scheduling. They have freed up a lot of my time, I am able to get more work done and focus on other tasks in my business. They do a very professional job, much better than I can do. As a one man operation, I spent so much time on the phone and dealing with clients I could hardly get any work done some days. Since I have hired TSM I don’t think about answering my phones. They are helpful in many ways. They are a part of my team. My clients love the professionalism and rant about the awesome experience they had with the people that answer my phones.
— David, Owner of
“I can finally sleep at night knowing my phones are handled and that my clients are being taken care of by an extremely professional team.”
— Brian, Owner of
Before TSM, we struggled to consistently answer the phone and follow the same process for every call. Now, with TSM supporting us, we know our phones are answered quickly and professionally, and all the information for each service call is accurately entered into our CRM system. One major win we have seen is that TSM’s tracking system now clearly shows us where our leads originate. That insight has helped us focus our marketing efforts on the lead sources that consistently generate calls, allowing us to make smarter business decisions and continue growing in the right direction. TSM has significantly reduced stress on our daily operations by handling calls professionally, allowing us to stay focused on serving our clients. They truly feel like an extension of our company and have helped us operate more efficiently.
— BC, Owner of
“Having someone to answer phone calls and schedule sales calls has been very helpful. Clients are happy to have someone available to answer questions/concerns. Before, we were not always available to answer all calls that came in. Most of the calls would go to answering machines and we were not able to schedule sales calls right away. TSM Solutions has helps us organize, build client relationships, and has taken stress off of us as owners.”
— Pat, Owner of
Casey’s Roofing Inc
Fact: Companies that respond within 5 minutes are 21 times more likely to qualify a lead.
Source: Harvard Business Review (Lead Response Management Study, MIT)
Trusted by our clients nationwide.
