Enhancing the client experience.
One interaction at a time.
TSM Solutions delivers white-glove virtual answering and project management support tailored for electricians, plumbers, and HVAC contractors. We handle calls, scheduling, and operational workflows so our clients can focus on serving customers and scaling their business.
By providing the experience your clients expect.
Our dedicated client success advisors professionally greet every caller, ensuring your clients receive a strong first impression every time they contact your business.
Answering Services:
We handle scheduling with precision—booking service appointments, onsite consultations, and follow-ups to keep your operations running smoothly and your clients satisfied.
Rescheduling Services:
Scheduling &
After each completed service or project, our team follows up with your clients to confirm satisfaction, gather feedback, request reviews, and encourage referrals.
Happy Calls:
So that you have the flexibility to focus on your top priorities.
Are you wearing multiple hats in your business and constantly getting pulled in different directions?
We get it—running a small business isn’t easy. But when calls go unanswered, you’re not just missing conversations—you’re missing revenue.
Here’s what that looks like:
If you receive 20 calls per week and miss just 40%, that’s 8 missed opportunities.
After calling back:
5 still answer
3 are gone—they’ve already hired someone else
If those 3 calls had been answered the first time, and you close just 60%:
That’s 2 booked jobs
At an $800 average ticket:
$1,600 lost per week
$83,200 per year
And that’s just phone calls.
Online leads move even faster—78% of clients choose the first company that responds, and responding within 5 minutes makes you over 20 times more likely to qualify that lead (Sources: MIT). Wait too long, and that opportunity is gone.
Missed calls. Delayed responses. Lost revenue. You can’t afford it. Let TSM Solutions make sure every opportunity is captured.
Fact: Increasing customer retention by 5% can increase profits by 25–95%.
Source: Bain & Company (Harvard Business School collaboration)
